Customer Support Agent

Remote • Full Time

This is a full-time (40 hours per week) contract-to-hire position that can be performed remotely from anywhere in the U.S.
You should be able to cover either early morning (East Coast coverage) or evening (West Coast coverage).

This is a rare opportunity to get involved in solving a truly meaningful problem with massive scale. The product is up and running, and there is still a ton of room to make your mark as an early member of the team.

The right person for this role will be a self-starter with excellent written and verbal communication skills, a strong attention to detail, and the ability to perform at a high level as both an individual contributor and a member of a team. Our business is rapidly expanding, and as such, the right candidate will have experience in a customer support or client facing role in a similarly paced SaaS company or high-growth environment.

Your primary responsibility will be to focus on resolving customer inquiries that are often serious and require immediate attention. Due to this, it is important that whoever is hired for this role has strong interpersonal skills, truly loves helping people solve complex problems, and has the ability to do so with sensitivity and tact.

You are


As Customer Support Specialist, you will:


Preferred Qualifications


​This is a full-time (40+ hours per week), contract-to-hire position. This position is fully remote and can be performed from anywhere in the U.S. A typical schedule for the East Coast hire is 8AM - 4PM EST and a typical schedule for the West Coast hire is 12PM - 9PM PST, including some weekends.

Brio values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas.

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About BRIO

Founded in 2017, BRIO was created to empower individuals to better understand their health through a science-based platform. In order to achieve this goal, we have developed relationships with labs, medical providers, and employers.

Our expertise puts us in a unique position to help expand COVID-19 testing access through employers, and we have focused all of our company efforts to work on this problem.

Crunchbase recently Listed us as a ‘Startup to Watch’ by and we’re always proud to be picked up by our local tech journalists.